CNReturns & Refunds Policy
VALUXR – Premium Seafood Delivered Fresh
Last Updated: [Insert Date]At VALUXR, we take great pride in the quality and freshness of our seafood. Due to the perishable nature of our products, we handle returns and refunds differently than typical retail operations. Please read the policy below carefully.
Perishable Goods
All seafood sold by VALUXR is perishable and cannot be returned once delivered unless the product is damaged, spoiled upon arrival, or the wrong item was sent.
Damaged or Incorrect Orders
If your order arrives damaged, spoiled, or incorrect, please contact us within 24 hours of receiving your delivery. To process your claim, we require:
- A description of the issue
- Photos of the product(s) and packaging
- Your order number and contact information
Please send this information to [your email address].
Refunds & Replacements
Once your claim is reviewed and approved, we will offer one of the following:
- A full or partial refund
- A replacement shipment (where possible)
- A store credit
Refunds will be issued to your original payment method and may take 3–5 business days to process.
Late or Missing Deliveries
While we strive to ensure timely deliveries, delays may occur due to weather, courier issues, or supply chain interruptions. If your order has not arrived as scheduled, please contact us immediately at [your email or phone] so we can investigate and resolve the matter promptly.
Cancellations
Orders can be cancelled up to 12 hours before your scheduled shipping time. After that, we cannot guarantee cancellations as the product may have already entered the packaging or shipping process.
Contact Us
For all return and refund inquiries, please reach out to: 📧 support@valuxr.com 📞 [Your Phone Number] We’re committed to ensuring every VALUXR experience meets the highest standards of freshness, service, and satisfaction.
